If you wish to cancel your order, please notify us as soon as possible after placing your order at info@pruvida.co. We would like to ask you to reconsider if you do not want the package as it is a personalized product made for you.
If your package is already in the packing and shipping phase at the time of sending the request, unfortunately the changes can no longer be taken into account.
We deliver packages via Expedico. The postman or courier will deliver the package to the address you wrote down when ordering. Packages are delivered on working days.
If you will not be at the address when the package is delivered, you will receive all the information needed to pick up the package (to your inbox or by email or SMS).
All products are made within 1-2 days and shipped the same day they are ready.
The product will be with you within 3-5 working days.
You should receive a tracking link and number within 2 days.
Our confirmation emails are sent automatically immediately after you make a purchase on our website. If you haven’t received it, please check your spam folder first.
It is possible that you entered the wrong email address during the purchase, in which case please contact us and we will check together what happened. But first, don’t forget to check your spam filter.
Prices vary depending on which hair product we prepare for you.
All our products are personalized based on the answers you mark in the quiz.
The quiz includes questions about your hair type, lifestyle, scalp issues you’re currently facing and the goals you want to achieve with our personalized products.
We invite you to the quiz and get your personalized products. After completing the quiz, you will be automatically redirected to the page with your personalized products and their prices. You can also place an order on the website.
The composition of the shampoo and conditioner varies depending on which hair care product we prepare for you.
All our products are customized according to the answers you mark in the quiz.
The quiz includes questions about your hair type, lifestyle, scalp issues you’re currently dealing with and the goals you want to achieve with our personalized products.
Once you’ve solved the quiz, send us the email you solved the quiz with to info@pruvida.co and say you’re interested in the ingredients in your personalized hair care. Our friendly team will send you your ingredients as soon as possible.
Shopping in our online store is simple and fast. Visit our website, complete the questionnaire about your hair, then proceed to checkout to enter your delivery details, choose your payment method and confirm your purchase.
You can use one promo code per purchase, which you enter in the discount code field at checkout.
Immediately after clicking the “apply coupon” button, the discount should be deducted from the products.
We offer a choice of two payment methods:
1. PAY ON COLLECTION: You can pay the courier upon collection when he brings the package to your home. When choosing cash on delivery, an additional €1.99 is added to the basic shipping price. The courier will deliver the package to your home, you can pay in cash or by credit/debit card.
2. PAYMENT BY CARD OR PAYPAL: You can also pay by Visa/Mastercard or PayPal. In this case, select this payment method in step 1 of the checkout and follow the instructions. There are no additional costs when choosing this payment.
If you received the wrong product, please notify us immediately and send us the email you used to complete the quiz.
Add a picture of the wrongly shipped product to your message. We will immediately check your order on our security cameras and if an error has indeed occurred, we will send you the missing product.
If there was no product ordered and paid for in your package, please inform us immediately. The processing and packaging of your order will then be carefully checked using video surveillance. If we see an error, we will send the products to you immediately.
* in this email, please provide us with the email you used to place the order.
In the event of loss or damage to the goods, we will send you a new one as soon as possible. in the case of a package that has already been paid for, we will refund the money if the product/s are no longer in stock.
Notify us of the incident and include a picture of the damaged product in the message.
Personalised Shampoo:
1x 500ml
Apply to wet hair, massage until it lathers and rinse.
Personalised Conditioner:
1x 500ml
Apply after shampooning, wait for 3-4 min and rinse.
2-Phase Leave-In Conditoner:
1x 150ml
Apply to dry or damp hair and comb through. Do not rinse.
Hair Serum:
1x 50 ml
Apply a few drops to the ends of your hair for increased protection.
Hair Mask:
1x 250 ml
Apply to wet hair. Wait for up to 5 min, then rinse.
All Pruvida products are NOT tested on animals.
YES, all Pruvida products are vegan.
INGREDIENTS:
Aqua, Aqua
INGREDIENTS:
Aqua, Aqua
INGREDIENTS:
Aqua, Aqua
INGREDIENTS:
Aqua, Aqua
INGREDIENTS:
Aqua, Aqua
INGREDIENTS:
Aqua, Aqua
INGREDIENTS:
Aqua, Sodium Laureth Sulfate, Cocamidopropyl Betaine, TEA–Lauryl Sulfate, Sodium Lauroamphoacetate, Niacinamide, Glycerin, Parfum, PEG–200 Hydrogenated Glyceryl Palmate, Lactitol, Xylitol, PEG–7 Glyceryl Cocoate, Bis(C13–15 Alkoxy) PG–Amodimethicone, Polyquaternium–10, Citric Acid, Disodium EDTA, Panthenol, Biotin, Triethylene Glycol, Benzyl Alcohol, Propylene Glycol, Magnesium Nitrate, Magnesium Chloride, Methylchloroisothiazolinone, Methylisothiazolinone, Phenoxyethanol, Copper Aspartate, Manganese Aspartate, Zinc Aspartate, Phenethyl Alcohol,
Hexyl Cinnamal.
INGREDIENTS:
Aqua, Alcohol Denat., Alcohol, Glycerin, Ricinoleth–40, Achillea Millefolium Extract, Cinchona Succirubra Bark Extract, Tussilago Farfara Flower Extract, Niacinamide, Panthenol, Allantoin, Piroctone Olamine, Polygala Tenuifolia Root Extract, Polyquaternium–10, Hydrolyzed Glycosaminoglycans, Beta–Glucan, Biotin, Cellulose, Tetrasodium Disuccinoyl Cystine, Copper Aspartate, Manganese Aspartate, Zinc Aspartate, Potassium Sorbate, Phenoxyethanol, Phenethyl Alcohol, Parfum, Limonene, Hexyl Cinnamal, Linalool
INGREDIENTS:
Glycine, silica (bamboo), MSM, vitamin B complex (thiamine, riboflavin, niacin, pantothenic acid, pyridoxine, folic acid, cyanocobalamin, biotin, magnesium sulfate).
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